Kings and Queens is an established Welsh family business dedicated to serving its customers world wide with excellent service with the personal touch.

At no time do any of the clauses contained in our terms of trade affect your statutory rights as a consumer.

Our Export staff have a wide experience in packing goods for dispatch so rest assured that all orders leave our premises ready to endure the most arduous journey and arrive with you in the same perfect condition that they left us in. In the few exceptional circumstances where the goods do arrive damaged we will be happy to replace them free of charge. In accordance with the "Sale of Goods Act 1979 (amended)" in the case of goods being found to be faulty the fault should be notified to us within a reasonable period. It is normally assumed that a reasonable period would be about a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. Where goods are found to be faulty we accept that the customer may not be able to return the item in its original packaging but we do request the returned goods are packed with normal care and a refund of the full cost of the goods will be made plus reasonable carriage charges both for the original delivery and the return of the goods. We will also cover the additional cost of secure packaging where appropriate.

All orders are dealt with immediately on receipt. Where possible we try to despatch orders within 48 hours. Due to the vast range of goods on offer it is not always possible to ensure that every item is in stock at all times. It is our policy to e-mail all customers within 48 hours to inform them whether the goods have been shipped or to inform the customer how long it will be before the items are expected to be ready for despatch. It is always our intention to complete all orders within 30 days but if this is not possible due to production problems, the customer will be informed at the earliest opportunity.The customer has the right to cancel the order at any time if they feel the delay is inconvenient. The time in transit for goods sent to most worldwide destinations is less than 7 working days with a full tracking service available for both UK and Overseas customers.

Customers may cancel any order at any time prior to shipping or within 7 days from the day after receipt. Refunds will be made within 30 days of the cancellation date. We would be obliged if goods are returned in their original packing and unused and we will refund the cost of goods in full, less return shipping, within 30 days. If for any reason the customer is unable or unwilling to arrange for the goods to be returned we will arrange a collection at a mutually convenient time and deduct the cost of collection and shipment back to our premises from the final refund payment.

All Quotations are given in good faith but items are subject to availability and may alter in design without prior notice. All prices are based on the pound sterling (U.K. £) and all contracts to supply are made under British law. While we make every effort to update our database on a regular basis current prices may alter. Exchange rates are an approximate indication and are subject to fluctuation.

The images shown on the web site are a representation of the goods. While every effort has been made to ensure that they are a true likeness of the product it is accepted that the Crystals shown on the site may be slightly inaccurate.
All prices quoted are subject to confirmation.

The customer is liable for all local taxes and Import duties which may be applied to their order.
We accept payment by Access, Visa, Mastercard and Switch. Alternatively cheques drawn on a U.K. BANK, International Money Orders or Bankers cheque can pay for orders by mail. We require full payment before dispatch of any order.

All products must be used in accordance with the manufactures recommendations

We look forward to being of service to you.

We do not pass any information supplied by you to any third party. Your contact for any queries concerning the protection of your personal details or any other queries relating to Privacy is Andrea Joyce (Partner) who can be contacted through the following e-mail link PRIVACY. The information collected is only the information supplied by customers on the ordering pages and via e-mail. The information is collected lawfully and in accordance with the Data Protection Act 1998 and is collected by ourselves and involves no third party. We may from time to time issue up to date information concerning Myth and Magic or Kings and Queens via e-mail. If you do not wish to receive this information please complete the form below and submit it for our records.

Submission of this form will ensure that you do not receive e-mail from www.kingsandqueenswales.com