We are a family run business in West Wales in the U.K. We have been trading in Carmarthen for 19 years. The business is owned by Richard and Andrea Joyce and supported by our magnificent staff: Wendy, Gaynor, Amy, Rachel,Tom, Lucy and Danny.

For more information visit our About Us page

You can contact us in a number of ways.

By post, our full postal address is :

Kings and Queens. 1, Guildhall Square, Carmarthen, Carmarthenshire. SA31 1PN Wales. U.K

By Telephone:

+44(0)1267 231678

By Fax:

+44(0)1267 231678

By E-mail:

Contact The Kings and Queens Group

Damages

If, in the unlikely event, the goods arrive with you damaged, Kings and Queens will either refund your money or replace the goods free of charge.In accordance with the "Sale of Goods Act 1979 (amended)" in the case of goods being found to be faulty the fault should be notified to us within a reasonable period. It is normally assumed that a reasonable period would be about a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. Where goods are found to be faulty we accept that the customer may not be able to return the item in their original packaging but we do request the returned goods are packed with normal care and a refund of the full cost of the goods will be made plus carriage charges both for the original delivery and the return of the goods. We will also cover the additional cost of secure packaging where appropriate.

General Cancellations

Customers may cancel any order at any time prior to shipping or within 7 days from the day after receipt. Refunds will be made within 30 days of the cancellation date. We would be obliged if goods are returned in their original packing and unused and we will refund the cost of goods in full, less return shipping costs, within 30 days. If for any reason the customer is unable or unwilling to arrange for the goods to be returned we will arrange a collection at a mutually convenient time and deduct the cost of collection and shipment back to our premises from the final refund payment.

Cancellations due to delay

All orders are dealt with immediately on receipt. Where possible we try to despatch orders within 48 hours. Due to the vast range of goods on offer it is not always possible to ensure that every item is in stock at all times. It is our policy to e-mail all customers within 48 hours to inform them whether the goods have been shipped or to inform the customer approximately how long it will be before the items are expected to be ready for despatch. It is always our intention to complete all orders within 30 days but if this is not possible due to production problems the customer will be informed at the earliest opportunity.The customer has the right to cancel the order at any time if they feel the delay is inconvenient.

No items may be returned to Kings and Queens without our prior agreement.

If a shipment is returned to us because the carrier was unable to deliver it, we reserve the right to make an additional carriage charge to redeliver the goods.

All shipping charges and packing costs are calculated according to the weight of the goods to be sent. When you select items from any of the Kings and Queens Shops the charges are automatically calculated for you. These charges are shown on the order page. To view these charges first select the items you are interested in and place them in your "Shopping Basket" using the "Add" icon which appears next to each product. When you have added all your items click on the view basket icon or the "Checkout" link in the lefthand column, to see your selections in your shopping basket. It is possible to delete or alter the quantities ordered through the Shopping Basket. When you are satisfied with your purchases click on the "Shipping" Button. From the new page select a shipping method from the drop down menu and a Shipping Region. The full shipping costs will then be displayed on the page.

All goods are shipped by professional carriers.
In the UK goods are sent by"next working day delivery" by Interlink Express. The service is fully trackable on the internet, we supply you with a trackable reference number and full instructions when we e-mail you to say that the goods have been sent. All deliveries must be signed for. The exception to this is where small orders are placed weighing less than 5Kg and are sent via the Post Office as a more economical option.

Overseas deliveries take between 3-6 days depending on the destination. These deliveries are also fully trackable and reference numbers for tracking along with instructions are included in the despatch e-mail sent to you when the goods leave us. They are shipped via UK Parceline and their partners Federal Express or UPS in the country of destination. All deliveries must be signed for. Unfortunately we can not accept PO Box addresses.
For BFPO or APO addresses we have to ship via the UK Postal Service please e-mail us for more information. (conditions apply)

BFPO/APO Shipping Addresses

For further information or if you have any questions concerning shipping please e-mail us using the link below:

Shipping

Absolutely impossible to say! Some countries do apply taxes and duties but they are a very hit and miss affair. There seems to be no common denominator amongst those charged and those not charged so it seems to be down to luck. On the whole very few of our customers have ever been charged any duties or taxes but for more information please contact your appropriate authority.

We do not charge British purchase tax (VAT) and there are no British Duties applied to your order.

All goods are shipped by professional carriers.
In the UK goods are sent by "next working day" delivery with Interlink Express. The service is fully trackable on the internet. We supply you with a trackable reference number and full instructions when we e-mail you to say that the goods have been sent. All deliveries must be signed for. The exception to this is where small orders are placed weighing less than 5Kg and are sent via the Post Office as a more economical option.

Overseas deliveries take between 3-6 days depending on the destination. These deliveries are also fully trackable and reference numbers for tracking along with instructions are included in the despatch e-mail sent to you when the goods leave us. They are shipped via UK Parceline and their partners Federal Express or UPS in the country of destination. All deliveries must be signed for. Unfortunately we can not accept PO Box addresses.
For BFPO or APO addresses we have to ship via the UK Postal Service please e-mail us for more information. (conditions apply)

BFPO/APO Shipping Addresses

For further information or if you have any questions concerning shipping please e-mail us using the link below:

Shipping

We continually monitor the costs of various carrier services and look for the most efficient and cost effective method. Consequently we do change carriers as appropriate.

We use Parceline/Federal Express/DPD(Mainland Europe) for overseas orders. The service is fully trackable so you can log on to www.parceline.co.uk/trackit and watch your parcel's journey all the way from us inWales to any worldwide destination. Most deliveries to any country take less than 7 working days (Including during the run up to Christmas.)

For UK orders we use Interlink Express. This service offers a next working day delivery and is fully trackable on the internet.

Occasionally, owing to circumstances beyond our control, some deliveries can take longer.

First, it must be said that we have not lost any parcels to date. However some have taken quite a long time to reach their destination. ( See: How long does it take? ) Our policy for missing parcels is as follows:

• We allow sufficient time for the parcel to be delivered.
  
  For Overseas Deliveries
• We Contact the UK Carriers for confirmation that the parcel has left the UK.
• We contact the carriers of the country of destination in an attempt to confirm the parcel was received into that country and to confirm that they have no record of delivery to your address.
• We ask you to check your local sorting office and local Customs point to ensure that the parcel is not awaiting delivery.
• For the benefit of our insurers we contact the local Police Department to investigate possible theft in transit. (You may be required to make a statement)
• If all enquiries prove negative we replace all the goods free of charge.
  
  For UK Deliveries
• We contact the UK carriers who will perform a thorough search for your parcel.
• For the benefit of our insurers we contact the local Police to investigate possible theft in transit. (You may be required to make a statement)
• If all enquiries prove negative we replace all the goods free of charge.

Shipping is calculated according to weight. All shipping costs also include packaging and insurance to give you total peace of mind. We ship to all countries worldwide and all addresses in the UK. To see a chart of shipping costs to all destinations please click on the link below. (This chart is a guide only and although every effort is made to update it regularly, it is subject to change)

Shopping & Shipping

To shop for Myth and Magic and calculate shipping costs please select a category from the drop down menu on the Home Page. This will take you to the Myth and Magic Shop where you can view the most up to date and extensive catalogue of Myth and Magic available on the internet. Add the items you are interested in to your shopping basket using the button. You can also add items from the Portmeirion Shop and the Gift Shop. When you have made your selections click on any of the buttons or go to the "Checkout" link in the left hand column.

The Shopping Basket Page

On this page you can alter quantities or delete items from your basket. To calculate shipping, click on the "Shipping" button at the bottom of the page. Please select the option "All Shipping" from the first drop down menu. Then select the country where the goods are being shipped to, from the second drop down menu. Once this has been done the shipping will be automatically calculated for you and shown separately on the page.

If you are happy with the information, you can then proceed to the checkout using the button at the foot of the page. If you would like to amend your order please use the back button to return to the Shopping Basket and Shop. You can alter your selections and calculate the shipping as many times as you wish. At NO time is any information transmitted to Kings and Queens until you complete your credit card details further along the checkout process.

Shipping By Weight Chart

We use one of the most secure payment methods available on the web. No one, as far as we know, has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number.

The payment page is 100% SECURE - here's how to check:

For Internet Explorer users - You will see a gold-coloured lock icon in the bottom right of your browser. Double-clicking on this lock gives Certificate information. A certificate is a statement guaranteeing the identity of a person or company and the security of a Web site.

For Netscape Navigator users - You will see a padlock icon in bottom left of your browser. If the padlock is locked, the site is secure. Clicking on this lock gives further Security information about the page.

All personal information is transmitted via a SSL (secure socket layer) system. The system uses High-Grade Encryption (RC4 128 bit).

Any enquires concerning security should be forwarded to Richard Joyce, who is responsible for the security of the site. You can contact Richard by e-mailing him via the following link

SECURITY

Yes in accordance with the UK Data Protection Act 1998.

We are committed to keeping your private details private. We only use your information ourselves and never share it with a third party. The information is used to help us to fulfill your order. For more details on our Privacy Policy please follow the links to our Terms of Trade page where our policy is shown in more detail and there is an opt-out option for promotional e-mails from The Kings and Queens Group and a contact link for enquires.

Visit our Terms of Trade

In addition, in response to the drive to increase the protection of personal information on the internet all sites within the Kings and Queens Group now also carry a Compact Privacy Policy. This policy ensures that there are no hidden elements on our sites that would be capable of invading your privacy. It is a computer readable document which is assessed by the browser, Internet Explorer 6.